Get free help to resolve your conflict in the best possible way
conflicool is a non-profit (ASBL) dedicated to amicable dispute resolution. Receive practical advice and qualitative guidance to resolve your conflict, if possible amicably. The service is free, quick and confidential.
Accredited Mediators
Network of independent mediators accredited by CFM
Legally Binding
Homologation under Belgian Judicial Code (Art. 1733)
Independent Non-Profit
Belgian ASBL facilitating amicable resolutions
Legal Aid & Insurance
Free orientation intake via the ASBL
conflicool in national media and legal publications
A public-interest initiative featured across leading Belgian newsrooms and referenced in academic and legal publications.
"By founding conflicool, Yves Delacollette champions amicable mediation"
« A digital platform designed to democratize mediation and unclog overburdened courts – founded by Yves Delacollette (former CEO of Deutsche Bank Belgium, lawyer & mediator). »
"Family disputes: Why more Belgians turn to amicable mediation"
« According to a study conducted by the Federal Mediation Commission in collaboration with VUB and Conflicool: “Mediation itself lasts under 30h in almost all cases, with 7 out of 10 disputes resolved in under 15h.” »
"Free conflict intake and guidance directly inside the courthouse"
« In partnership with consumer protection and DG ombudsman services: an on-site intake desk at Eupen courthouse to avert exhausting court trials. »
"Conflicool: Resolving disputes peacefully through mediation"
« A non-profit network of over 200 certified mediators guiding citizens free of charge toward the most efficient pathway in time, cost, and peace of mind. »
"Cross-border mediation and citizen-focused dispute resolution"
« A pragmatic, confidential, and human approach across East Belgium and the Euregio to prevent protracted court litigation. »
"Conflicool: A central one-stop-shop for cross-border dispute resolution"
« A non-profit one-stop-shop for amicable dispute resolution across Belgium, Germany, and the Netherlands – in 4 official languages. »
What our users say
Authentic feedback from people who received assistance within 15 minutes to resolve disputes amicably.
4.9 out of 5 stars based on authentic Google Reviews
100% independent and unfiltered community feedback.
« Restoring constructive communication without years of hostile litigation. »
Behind every dispute are anxious people.
Lawsuits polarize positions and rupture communication. Mediation creates a calm, structured space with an accredited neutral third party to find a balanced, lasting solution in weeks.
Which dispute do you need to resolve?
Why you should consider an amicable solution to your conflict
Parties in conflict often feel blocked, and they doubt whether all elements can be adequately taken into account in a legal procedure. Fortunately, there are effective alternatives that are encouraged by law, with many decisive advantages:
Court litigation vs. Amicable mediation: compare your options
Why more and more citizens and businesses in Belgium resolve disputes through mediation before suing.
Our Network of Accredited CFM Mediators
Independent, neutral and active across all of Belgium
How much does conflicool cost? It's free of charge
In order to give everyone access to mediation, conflicool offers its services free of charge and has negotiated extremely advantageous rates with its mediators. Our fee structure allows you to start a mediation with a clear idea of what it will cost you.
Legal Protection Insurance & Legal Aid (Pro Deo)
Did you know that most Belgian legal expenses insurances cover accredited mediation costs at 100%? Second-line legal aid (pro deo) is also available based on income thresholds.
A non-profit dedicated to the amicable resolution of conflicts
Since 2019, conflicool has been widely supported by media and partner organizations to facilitate access to mediation as a means of conflict resolution. More than 180 mediators facilitate access to appropriate forms of dispute resolution, offering free guidance by telephone and during face-to-face sessions at the courts. In Belgium, conflicool cooperates with the Ligue des Familles and Droits Quotidiens.
Partner institutions & mediation associations
Frequently Asked Questions about Mediation
Everything you need to know about the process, costs, and legal validity in Belgium.
Have a specific question about your dispute?
Our orientation team is here to guide you confidentially and free of charge.
Ready to resolve your dispute without going to court?
Describe your dispute in 2 minutes. The first orientation intake with an accredited mediator is 100% free and without commitment.
How it works: Your step-by-step path to an amicable solution
A simple, confidential, and transparent roadmap to resolve your dispute without a courtroom battle.
Fill out our secure questionnaire in 2 minutes. No bank details required, strictly confidential.
A free orientation call with our legal-mediation team to answer your questions and assess feasibility.
conflicool reaches out to the other party with a neutral, constructive, and diplomatic invitation.
An exploratory session with an accredited mediator (CFM) leading to a court-enforceable agreement.
What follows? An agreement with the binding power of a court judgment.
Under Art. 1733 of the Belgian Judicial Code, the signed mediation agreement can be homologated by court.